{"@context":{"@vocab":"https://schema.org/"},"@type":"ItemList","@id":"https://api.morvs.ai/api/v1/nhtsa/complaints/check?make=HEARTLAND","name":"HEARTLAND","_source":{"data_provider":"AI Analytics","brand_name":"MORVS","brand_url":"https://morvs.ai/","data_provider_url":"https://api.morvs.ai","license":"https://creativecommons.org/publicdomain/zero/1.0/","primary_source":"https://www-odi.nhtsa.dot.gov/downloads/","generated_at":"2026-11-03T03:25:24.741Z"},"summary":{"total_complaints":31,"deaths":0,"injured":7,"fires":29},"top_components":[{"component_desc":"ELECTRICAL SYSTEM","n":13},{"component_desc":"UNKNOWN OR OTHER","n":3},{"component_desc":"EXTERIOR LIGHTING","n":3},{"component_desc":"WHEELS","n":2},{"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","n":2},{"component_desc":"EQUIPMENT","n":2},{"component_desc":"SUSPENSION:REAR:AXLE:SPINDLE","n":1},{"component_desc":"STRUCTURE:BODY","n":1},{"component_desc":"POWER TRAIN:AXLE HUBS","n":1},{"component_desc":"POWER TRAIN:AXLE ASSEMBLY","n":1}],"recent_complaints":[{"cmplid":"2260441","date_received":"2026-10-25","make":"HEARTLAND","model":"CYCLONE FW","model_year":2026,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"I purchased this vehicle new from Blue Compass RV in [XXX]. It was delivered on XXX, to the campground where I live, with no keys provided at delivery; the keys were later shipped via FedEx. At the time of delivery, NHTSA safety recall 26V-427 (Jayco recall 9905661, inverter grounding connection not installed) was outstanding on this vehicle. Owner notification letters for that recall were mailed XXX, before my purchase.  In an XXX email, Blue Compass's Market Service & Parts Director [XXX] stated that the unit left the facility before its scheduled XXX service date, that the normal process for inspections, recall verification, and validation could not be completed before it departed, and that a September 7 recall review had identified an open recall on the unit that was never communicated to us.  On Wednesday night, XXX, the automatic transfer switch (ATS) caught fire. We were home and immediately unplugged the vehicle from shore power. The fire department did not respond. No one was injured. The ATS was subsequently replaced by a local mobile technician approved by Jayco, and Jayco paid the technician a little over $1,000 for the replacement. The recall remedy was completed afterward. The original burnt ATS unit has been retained, and photos of the charred terminals and melted wiring are attached.  Following the fire, the vehicle's 12V refrigerator began malfunctioning on XXX, and was dead by XXX.  Note: NHTSA previously opened Audit Query AQ24-003 investigating Blue Compas","canonical_url":"https://api.morvs.ai/vehicle-complaint/2260441"},{"cmplid":"2238923","date_received":"2026-08-24","make":"HEARTLAND","model":"WILDERNESS","model_year":2017,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EXTERIOR LIGHTING","description":"The contact owns a 2017 Heartland Wilderness RV. The contact stated that the exterior LED lights caught on fire after being left on for an extended period. Neighbors alerted the owner, who discovered flames coming from the passenger’s side light assembly. The driver’s side assembly was melted. The owner disconnected the battery, and a bystander extinguished the fire with water. There was no injury sustained. The Fire Department was not notified of the issue. The contact stated that pictures of the damage were taken, and the damaged assembly was removed. The manufacturer was unreachable. The contact discovered an open recall, NHTSA Campaign Number: 16V566000 (Exterior Lighting and Electrical System); but was not notified of the recall. The vehicle was not repaired. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2238923"},{"cmplid":"2238924","date_received":"2026-08-24","make":"HEARTLAND","model":"WILDERNESS","model_year":2017,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"The contact owns a 2017 Heartland Wilderness RV. The contact stated that the exterior LED lights caught on fire after being left on for an extended period. Neighbors alerted the owner, who discovered flames coming from the passenger’s side light assembly. The driver’s side assembly was melted. The owner disconnected the battery, and a bystander extinguished the fire with water. There was no injury sustained. The Fire Department was not notified of the issue. The contact stated that pictures of the damage were taken, and the damaged assembly was removed. The manufacturer was unreachable. The contact discovered an open recall, NHTSA Campaign Number: 16V566000 (Exterior Lighting and Electrical System); but was not notified of the recall. The vehicle was not repaired. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2238924"},{"cmplid":"2126508","date_received":"2025-09-03","make":"HEARTLAND","model":"NORTH TRAIL","model_year":2024,"deaths":0,"injured":2,"fire":1,"crash":0,"component_desc":"EQUIPMENT","description":"The contact owns a 2024 Heartland North Trail RV. The contact stated that while operating the Cook Top Range, the knob for the unused second burner was in the off position, but was flashing red. Moments later the a burning odor was present, and the flames came from the flashing burner knob. The contact used a fire extinguisher to extinguish the fire. The fire department was called to the scene and disconnected the propane gas unit from the Cook Top. The cause of the failure was not determined. The contact later became ill after using the fire extinguisher and required medical treatment. Previously, while using the oven, the glass from the oven door became unsecured and fell out. Also, the bed dinette unit had fallen onto the foot of the guest, causing a fracture to the right toe, which required medical treatment, and the RV had several water leaks from the outdoor shower and kitchen area. The contact was concerned that mold may have developed inside the RV due to the water leaks. The cause of the failures was not yet determined or repaired. The manufacturer and local dealer were notified. The contact was later informed of the NHTSA Campaign Number: 24V236000(EQUIPMENT). The contact indicated that the RV cooktop had experienced the same failure listed in the recall. The VIN was not available. The failure mileage was 50.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2126508"},{"cmplid":"2126509","date_received":"2025-09-03","make":"HEARTLAND","model":"NORTH TRAIL","model_year":2024,"deaths":0,"injured":2,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"The contact owns a 2024 Heartland North Trail RV. The contact stated that while operating the Cook Top Range, the knob for the unused second burner was in the off position, but was flashing red. Moments later the a burning odor was present, and the flames came from the flashing burner knob. The contact used a fire extinguisher to extinguish the fire. The fire department was called to the scene and disconnected the propane gas unit from the Cook Top. The cause of the failure was not determined. The contact later became ill after using the fire extinguisher and required medical treatment. Previously, while using the oven, the glass from the oven door became unsecured and fell out. Also, the bed dinette unit had fallen onto the foot of the guest, causing a fracture to the right toe, which required medical treatment, and the RV had several water leaks from the outdoor shower and kitchen area. The contact was concerned that mold may have developed inside the RV due to the water leaks. The cause of the failures was not yet determined or repaired. The manufacturer and local dealer were notified. The contact was later informed of the NHTSA Campaign Number: 24V236000(EQUIPMENT). The contact indicated that the RV cooktop had experienced the same failure listed in the recall. The VIN was not available. The failure mileage was 50.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2126509"},{"cmplid":"2126510","date_received":"2025-09-03","make":"HEARTLAND","model":"NORTH TRAIL","model_year":2024,"deaths":0,"injured":2,"fire":1,"crash":0,"component_desc":"EQUIPMENT:APPLIANCE:OVEN/STOVE/COOKTOP","description":"The contact owns a 2024 Heartland North Trail RV. The contact stated that while operating the Cook Top Range, the knob for the unused second burner was in the off position, but was flashing red. Moments later the a burning odor was present, and the flames came from the flashing burner knob. The contact used a fire extinguisher to extinguish the fire. The fire department was called to the scene and disconnected the propane gas unit from the Cook Top. The cause of the failure was not determined. The contact later became ill after using the fire extinguisher and required medical treatment. Previously, while using the oven, the glass from the oven door became unsecured and fell out. Also, the bed dinette unit had fallen onto the foot of the guest, causing a fracture to the right toe, which required medical treatment, and the RV had several water leaks from the outdoor shower and kitchen area. The contact was concerned that mold may have developed inside the RV due to the water leaks. The cause of the failures was not yet determined or repaired. The manufacturer and local dealer were notified. The contact was later informed of the NHTSA Campaign Number: 24V236000(EQUIPMENT). The contact indicated that the RV cooktop had experienced the same failure listed in the recall. The VIN was not available. The failure mileage was 50.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2126510"},{"cmplid":"2090632","date_received":"2025-05-09","make":"HEARTLAND","model":"MALLARD","model_year":2023,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"9 month old travel trailer fridge caught fire upon startup this season.  May4th","canonical_url":"https://api.morvs.ai/vehicle-complaint/2090632"},{"cmplid":"2090633","date_received":"2025-05-09","make":"HEARTLAND","model":"MALLARD","model_year":2023,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"9 month old travel trailer fridge caught fire upon startup this season.  May4th","canonical_url":"https://api.morvs.ai/vehicle-complaint/2090633"},{"cmplid":"2036887","date_received":"2024-10-31","make":"HEARTLAND","model":"WILDERNESS","model_year":2019,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"SUSPENSION:REAR:AXLE:SPINDLE","description":"The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2036887"},{"cmplid":"2036888","date_received":"2024-10-31","make":"HEARTLAND","model":"WILDERNESS","model_year":2019,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"POWER TRAIN:AXLE HUBS","description":"The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2036888"},{"cmplid":"1896348","date_received":"2023-05-21","make":"HEARTLAND","model":"ELKRIDGE","model_year":2017,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"The auto leveling system caught fire. The RV was a total loss. The system was properly powered down at last use.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1896348"},{"cmplid":"1896349","date_received":"2023-05-21","make":"HEARTLAND","model":"ELKRIDGE","model_year":2017,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"The auto leveling system caught fire. The RV was a total loss. The system was properly powered down at last use.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1896349"},{"cmplid":"1896393","date_received":"2023-05-21","make":"HEARTLAND","model":"TRAIL RUNNER","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1896393"},{"cmplid":"1896394","date_received":"2023-05-21","make":"HEARTLAND","model":"TRAIL RUNNER","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EXTERIOR LIGHTING","description":"In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1896394"},{"cmplid":"1870259","date_received":"2023-02-01","make":"HEARTLAND","model":"TRAIL RUNNER","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1870259"},{"cmplid":"1870260","date_received":"2023-02-01","make":"HEARTLAND","model":"TRAIL RUNNER","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1870260"},{"cmplid":"1799021","date_received":"2022-03-02","make":"HEARTLAND","model":"MALLARD","model_year":2019,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT","description":"The contact owns a 2019 Heartland Mallard M27 RV equipped with a Dometic AC unit, Manufacturer number: B57915.711J0, Serial number: 73826296, and Product number: 936002207. The contact stated while he was asleep, he started to smell a burning odor entering through the AC vents. The contact stated he turned off the AC unit and the power. The contact was able to continue sleeping and the odor went away. The contact stated no one was injured or sought medical attention. The contact stated that the electrical wire connectors to the compressor on the AC unit were melted. The contact stated that an independent mechanic came to the RV and replaced the AC unit. The manufacturer had been informed of the failure. The VIN was not available.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1799021"},{"cmplid":"1765154","date_received":"2021-08-26","make":"HEARTLAND","model":"CYCLONE","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE","description":"The contact owns a 2021 Heartland Cyclone.  The contact stated that the RV was parked at a campground charging station when the contact noticed there was dark grey smoke coming from inside of the RV under the bar area in the vehicle. The contact unplugged the main power from the vehicle and removed the fireplace station where the smoke was coming from to see that the outlet plugs and outlet box connection were burnt. The contact had a technician at the site inspect the RV and diagnosed the failure as a faulty outlet box and needed to be replaced. The contact was concerned that the failure was caused due to water dripping from the sink next to the outlet box that caused the failure. The RV was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1765154"},{"cmplid":"1762752","date_received":"2021-08-12","make":"HEARTLAND","model":"BIG HORN","model_year":2011,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"POWER TRAIN:AXLE ASSEMBLY","description":"The contact owns a 2011 Heartland Big Horn. The contact stated that while driving approximately 55 mph when they noticed smoking coming from the left rear-axel. The contact got flagged by another vehicle to pull over. Once they did so the vehicle was then set on fire. The contact stated they put out the fire with their own extinguisher. A police report was not filed. They were unable to have the vehicle towed therefore it remains where they had to pull over. There were no injuries and no medical attention was needed. A certified mechanic informed the contact that the rear-axel had failed and needed to be replaced. The rear axle had been replaced however the cease hub and bearing had been replaced twice. The manufacturer was made aware of the failure. The approximate failure mileage was 44,000.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1762752"},{"cmplid":"1757475","date_received":"2021-07-14","make":"HEARTLAND","model":"BIGHORN","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"-The  30 AMP MPPT solar controller located in the front storage compartment of a Heartland 5th wheel suddenly caught fire filling the RV with acrid smoke and scorching other critical components.  The propane tanks are on both sides of the solar controller.  The smoke sensors did not alarm and 3 people were in the RV at the time of the incident.      -The fire could have burned (seriously or fatally) the occupants, caused smoke inhalation injuries/death, caused the propane tanks to explode, injured other campers, as well as damaged other property.      -The problem has been reported to the manufacturer on July 13, 2021; however, it has not been acknowledged as reproduced or confirmed.        -We have attempted to arrange for an inspection; however, the manufacturer has not been able to locate a dealer or servicing agent to do so.  To date................NO INSPECTION OR SCHEDULED INSPECTION!!!  We are still in contact with Heartland.  So far, we are told August or September?  Really>      -There were no warning alarms, lamps, lights or signals.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1757475"}]}