{"@context":{"@vocab":"https://schema.org/"},"@type":"ItemList","@id":"https://api.morvs.ai/api/v1/nhtsa/complaints/check?make=KEYSTONE","name":"KEYSTONE","_source":{"data_provider":"AI Analytics","brand_name":"MORVS","brand_url":"https://morvs.ai/","data_provider_url":"https://api.morvs.ai","license":"https://creativecommons.org/publicdomain/zero/1.0/","primary_source":"https://www-odi.nhtsa.dot.gov/downloads/","generated_at":"2026-11-02T09:36:12.873Z"},"summary":{"total_complaints":97,"deaths":0,"injured":10,"fires":71},"top_components":[{"component_desc":"ELECTRICAL SYSTEM","n":22},{"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","n":15},{"component_desc":"UNKNOWN OR OTHER","n":10},{"component_desc":"STRUCTURE:BODY","n":5},{"component_desc":"EQUIPMENT","n":5},{"component_desc":"TIRES","n":4},{"component_desc":"EQUIPMENT:APPLIANCE:REFRIGERATOR","n":4},{"component_desc":"SERVICE BRAKES","n":3},{"component_desc":"EQUIPMENT:ELECTRICAL","n":3},{"component_desc":"POWER TRAIN:AXLE ASSEMBLY","n":2}],"recent_complaints":[{"cmplid":"2242731","date_received":"2026-09-02","make":"KEYSTONE","model":"MONTANA HIGH COUNTRY","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"Hooked camper up to our tow vehicle. Went inside to prepare to leave our storage. Husband turned the propane on and I pressed Further start button on the refrigerator once the pilot light ignited. After less than one minute an error message began beeping on the digital LCD pad to alert that there was a disconnect from the power source being used. Five seconds later it stopped, and the LCD went blank. I shouted to my husband to check the propane because the refrigerator had stopped and he confirmed that it was still running. I hit the start button again several times and nothing occurred. As I turned to go out the door I noticed a faint, small plume of smoke. My husband rushed in and did confirm a slight ozone smell before turning back outside to note smoke from the top vent where the refrigerator lies. He immediately shut the propane off and returned to remove the upper vent while I grabbed the fire extinguisher. As I returned, I immediately noticed flames and smoke from the lower vent. My husband quickly removed that vent cover and extinguish the fire with the extinguisher.  Once out, he returned inside to turn off the circuit breakers, followed by unplugging the refrigerator cord from the wall, which is accessible through the lower vent.  We thoroughly inspected the entire slide to be assured the fire was completely extinguished.  I made a claim to Progressive the next day. We arranged to have a progressive inspector look at the camper at our local RV service center Harler ","canonical_url":"https://api.morvs.ai/vehicle-complaint/2242731"},{"cmplid":"2242733","date_received":"2026-09-02","make":"KEYSTONE","model":"MONTANA HIGH COUNTRY","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:APPLIANCE:REFRIGERATOR","description":"Hooked camper up to our tow vehicle. Went inside to prepare to leave our storage. Husband turned the propane on and I pressed Further start button on the refrigerator once the pilot light ignited. After less than one minute an error message began beeping on the digital LCD pad to alert that there was a disconnect from the power source being used. Five seconds later it stopped, and the LCD went blank. I shouted to my husband to check the propane because the refrigerator had stopped and he confirmed that it was still running. I hit the start button again several times and nothing occurred. As I turned to go out the door I noticed a faint, small plume of smoke. My husband rushed in and did confirm a slight ozone smell before turning back outside to note smoke from the top vent where the refrigerator lies. He immediately shut the propane off and returned to remove the upper vent while I grabbed the fire extinguisher. As I returned, I immediately noticed flames and smoke from the lower vent. My husband quickly removed that vent cover and extinguish the fire with the extinguisher.  Once out, he returned inside to turn off the circuit breakers, followed by unplugging the refrigerator cord from the wall, which is accessible through the lower vent.  We thoroughly inspected the entire slide to be assured the fire was completely extinguished.  I made a claim to Progressive the next day. We arranged to have a progressive inspector look at the camper at our local RV service center Harler ","canonical_url":"https://api.morvs.ai/vehicle-complaint/2242733"},{"cmplid":"2242735","date_received":"2026-09-02","make":"KEYSTONE","model":"MONTANA HIGH COUNTRY","model_year":2021,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS","description":"Hooked camper up to our tow vehicle. Went inside to prepare to leave our storage. Husband turned the propane on and I pressed Further start button on the refrigerator once the pilot light ignited. After less than one minute an error message began beeping on the digital LCD pad to alert that there was a disconnect from the power source being used. Five seconds later it stopped, and the LCD went blank. I shouted to my husband to check the propane because the refrigerator had stopped and he confirmed that it was still running. I hit the start button again several times and nothing occurred. As I turned to go out the door I noticed a faint, small plume of smoke. My husband rushed in and did confirm a slight ozone smell before turning back outside to note smoke from the top vent where the refrigerator lies. He immediately shut the propane off and returned to remove the upper vent while I grabbed the fire extinguisher. As I returned, I immediately noticed flames and smoke from the lower vent. My husband quickly removed that vent cover and extinguish the fire with the extinguisher.  Once out, he returned inside to turn off the circuit breakers, followed by unplugging the refrigerator cord from the wall, which is accessible through the lower vent.  We thoroughly inspected the entire slide to be assured the fire was completely extinguished.  I made a claim to Progressive the next day. We arranged to have a progressive inspector look at the camper at our local RV service center Harler ","canonical_url":"https://api.morvs.ai/vehicle-complaint/2242735"},{"cmplid":"2188290","date_received":"2026-03-19","make":"DUTCHMEN","model":"COLEMAN","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"The contact owns a 2022 Dutchmen Coleman Lantern RV. The contact stated that while his wife and niece were sleeping, the smoke alarm detector engaged. The vehicle occupants then noticed that the RV was on fire and immediately exited the RV. Other campers and the camping site workers extinguished the fire with a fire extinguisher. The contact stated that the A/C vents had burnt. The vehicle was taken to the dealer. The manufacturer was notified of the failure, but the contact's request to trade the vehicle in was denied. The manufacturer covered the A/C system wiring replacement and repair. The contact stated that the A/C system became inoperable approximately 4 months later. The vehicle was taken back to the dealer, where the A/C system was repaired. The contact stated that while loading the camper for a camping trip, the contact's wife noticed black smoke and big flames coming from the A/C. The fire was extinguished by the fire department. A police report was filed. The contact stated that the RV burned to the ground and might be a total loss. There were no reported injuries. The dealer and the manufacturer were not notified of the recent fire incident. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2188290"},{"cmplid":"2188291","date_received":"2026-03-19","make":"DUTCHMEN","model":"COLEMAN","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:APPLIANCE:AIR CONDITIONER","description":"The contact owns a 2022 Dutchmen Coleman Lantern RV. The contact stated that while his wife and niece were sleeping, the smoke alarm detector engaged. The vehicle occupants then noticed that the RV was on fire and immediately exited the RV. Other campers and the camping site workers extinguished the fire with a fire extinguisher. The contact stated that the A/C vents had burnt. The vehicle was taken to the dealer. The manufacturer was notified of the failure, but the contact's request to trade the vehicle in was denied. The manufacturer covered the A/C system wiring replacement and repair. The contact stated that the A/C system became inoperable approximately 4 months later. The vehicle was taken back to the dealer, where the A/C system was repaired. The contact stated that while loading the camper for a camping trip, the contact's wife noticed black smoke and big flames coming from the A/C. The fire was extinguished by the fire department. A police report was filed. The contact stated that the RV burned to the ground and might be a total loss. There were no reported injuries. The dealer and the manufacturer were not notified of the recent fire incident. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2188291"},{"cmplid":"2188292","date_received":"2026-03-19","make":"DUTCHMEN","model":"COLEMAN","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"The contact owns a 2022 Dutchmen Coleman Lantern RV. The contact stated that while his wife and niece were sleeping, the smoke alarm detector engaged. The vehicle occupants then noticed that the RV was on fire and immediately exited the RV. Other campers and the camping site workers extinguished the fire with a fire extinguisher. The contact stated that the A/C vents had burnt. The vehicle was taken to the dealer. The manufacturer was notified of the failure, but the contact's request to trade the vehicle in was denied. The manufacturer covered the A/C system wiring replacement and repair. The contact stated that the A/C system became inoperable approximately 4 months later. The vehicle was taken back to the dealer, where the A/C system was repaired. The contact stated that while loading the camper for a camping trip, the contact's wife noticed black smoke and big flames coming from the A/C. The fire was extinguished by the fire department. A police report was filed. The contact stated that the RV burned to the ground and might be a total loss. There were no reported injuries. The dealer and the manufacturer were not notified of the recent fire incident. The failure mileage was unknown.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2188292"},{"cmplid":"2155622","date_received":"2025-12-09","make":"KEYSTONE","model":"MONTANA","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failure. The contact was informed that the solar controller had failed and had sent 40 Volts to the electrical system instead of 12 Volts, causing the electrical failures. The dealer determined that the solar controller, the inverter, the converter, the 12-Volts battery, the 12-Volts brain, the 12-Volts command center, and several lights needed to be replaced. The contact stated that the solar system supplier had met with the insurance company and informed the insurance company that the solar system parts on the RV had a factory defect and should no longer be used. The manufacturer was notified of the failure but denied assistance because the vehicle was out of the manufacturer's warranty. The vehicle was being repaired. The failure mileage was approximately 12,000.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2155622"},{"cmplid":"2155623","date_received":"2025-12-09","make":"KEYSTONE","model":"MONTANA","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failure. The contact was informed that the solar controller had failed and had sent 40 Volts to the electrical system instead of 12 Volts, causing the electrical failures. The dealer determined that the solar controller, the inverter, the converter, the 12-Volts battery, the 12-Volts brain, the 12-Volts command center, and several lights needed to be replaced. The contact stated that the solar system supplier had met with the insurance company and informed the insurance company that the solar system parts on the RV had a factory defect and should no longer be used. The manufacturer was notified of the failure but denied assistance because the vehicle was out of the manufacturer's warranty. The vehicle was being repaired. The failure mileage was approximately 12,000.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2155623"},{"cmplid":"2155624","date_received":"2025-12-09","make":"KEYSTONE","model":"MONTANA","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:INVERTER","description":"The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failure. The contact was informed that the solar controller had failed and had sent 40 Volts to the electrical system instead of 12 Volts, causing the electrical failures. The dealer determined that the solar controller, the inverter, the converter, the 12-Volts battery, the 12-Volts brain, the 12-Volts command center, and several lights needed to be replaced. The contact stated that the solar system supplier had met with the insurance company and informed the insurance company that the solar system parts on the RV had a factory defect and should no longer be used. The manufacturer was notified of the failure but denied assistance because the vehicle was out of the manufacturer's warranty. The vehicle was being repaired. The failure mileage was approximately 12,000.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2155624"},{"cmplid":"2091133","date_received":"2025-05-12","make":"KEYSTONE","model":"RAPTOR","model_year":2017,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried.  There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated.  I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect.  I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher.  Any help in getting this immediately resolved will be greatly appr","canonical_url":"https://api.morvs.ai/vehicle-complaint/2091133"},{"cmplid":"2091134","date_received":"2025-05-12","make":"KEYSTONE","model":"RAPTOR","model_year":2017,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried.  There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated.  I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect.  I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher.  Any help in getting this immediately resolved will be greatly appr","canonical_url":"https://api.morvs.ai/vehicle-complaint/2091134"},{"cmplid":"2091136","date_received":"2025-05-12","make":"KEYSTONE","model":"RAPTOR","model_year":2017,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:APPLIANCE:REFRIGERATOR","description":"Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried.  There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated.  I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect.  I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher.  Any help in getting this immediately resolved will be greatly appr","canonical_url":"https://api.morvs.ai/vehicle-complaint/2091136"},{"cmplid":"2086821","date_received":"2025-04-28","make":"KEYSTONE","model":"MONTANA","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2086821"},{"cmplid":"2086822","date_received":"2025-04-28","make":"KEYSTONE","model":"MONTANA","model_year":2022,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.","canonical_url":"https://api.morvs.ai/vehicle-complaint/2086822"},{"cmplid":"1977001","date_received":"2024-03-20","make":"KEYSTONE","model":"COUGAR","model_year":2016,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"UNKNOWN OR OTHER","description":"The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1977001"},{"cmplid":"1977002","date_received":"2024-03-20","make":"KEYSTONE","model":"COUGAR","model_year":2016,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:RECREATIONAL VEHICLE/TRAILER","description":"The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1977002"},{"cmplid":"1977004","date_received":"2024-03-20","make":"KEYSTONE","model":"COUGAR","model_year":2016,"deaths":0,"injured":0,"fire":1,"crash":0,"component_desc":"EQUIPMENT:APPLIANCE:REFRIGERATOR","description":"The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1977004"},{"cmplid":"1927250","date_received":"2023-09-12","make":"KEYSTONE","model":"ALPINE","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"STRUCTURE:BODY","description":"My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused  thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing ","canonical_url":"https://api.morvs.ai/vehicle-complaint/1927250"},{"cmplid":"1927251","date_received":"2023-09-12","make":"KEYSTONE","model":"ALPINE","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"UNKNOWN OR OTHER","description":"My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused  thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing ","canonical_url":"https://api.morvs.ai/vehicle-complaint/1927251"},{"cmplid":"1927252","date_received":"2023-09-12","make":"KEYSTONE","model":"ALPINE","model_year":2021,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"TIRES","description":"My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused  thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing ","canonical_url":"https://api.morvs.ai/vehicle-complaint/1927252"}]}