{"@context":{"@vocab":"https://schema.org/"},"@type":"ItemList","@id":"https://api.morvs.ai/api/v1/nhtsa/complaints/check?make=ZERO","name":"ZERO","_source":{"data_provider":"AI Analytics","brand_name":"MORVS","brand_url":"https://morvs.ai/","data_provider_url":"https://api.morvs.ai","license":"https://creativecommons.org/publicdomain/zero/1.0/","primary_source":"https://www-odi.nhtsa.dot.gov/downloads/","generated_at":"2026-11-03T18:26:00.647Z"},"summary":{"total_complaints":11,"deaths":0,"injured":4,"fires":2},"top_components":[{"component_desc":"ELECTRICAL SYSTEM","n":3},{"component_desc":"EXTERIOR LIGHTING","n":2},{"component_desc":"WHEELS","n":1},{"component_desc":"UNKNOWN OR OTHER","n":1},{"component_desc":"SERVICE BRAKES","n":1},{"component_desc":"FUEL/PROPULSION SYSTEM","n":1},{"component_desc":"ENGINE","n":1},{"component_desc":"ELECTRICAL SYSTEM:IGNITION:SWITCH","n":1}],"recent_complaints":[{"cmplid":"1956681","date_received":"2024-01-09","make":"ZERO","model":"DS","model_year":2023,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM:IGNITION:SWITCH","description":"The contact called on behalf of a client who owns a 2024 Apollo Street Bike. The contact stated that while his client was sitting on the motorcycle with a hand on the throttle, he pressed the button for Rocket Mode simultaneously with the blue button on the brake lever on the handlebar. The contact stated that there was a defect that was not disclosed in the Owner’s Manual if the blue button on the mode and the brake lever on the handlebar were pressed simultaneously, the engine would not disengage. The engine engaged and the motorcycle took off and crashed into the wall. The motorcycle was moving at an undisclosed speed. The contact also stated that there was no kill switch on the motorcycle. There was no warning light illuminated. The client fractured his neck in several places. The client was taken to the hospital for medical attention. The client became a paraplegic from the crash and was suffering from severe emotional distress. A Police report was not filed. The client was presently receiving rehabilitation due to the crash. The motorcycle was taken to the attorney for preservation and had not been repaired, pending an investigation. The manufacturer was not made aware of the failure. The failure mileage was 1. The VIN was invalid.   The contact stated there’s an error in the type of motorcycle it's a Beta Explorer electric motorcycle. It is not an Apollo.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1956681"},{"cmplid":"1821924","date_received":"2022-06-27","make":"ZERO","model":"FX","model_year":2015,"deaths":0,"injured":1,"fire":1,"crash":0,"component_desc":"FUEL/PROPULSION SYSTEM","description":"Zero FX started smoking and burst into flames last month.  I have serious burns on my right thigh requiring multiple skin grafts.  I been complaining for months that the batteries were getting hot when charging and that this was the same thing that happened to a former colleague in Seattle.  Zero picked up the FX (some dealer or Zero employee) and refuses to return it demanding I take a $10000 settlement and sign a agreement to keep silent.  I hear this has happened to others.  It is not their vehicle and something is very wrong with this demand and their attempt to silence me.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1821924"},{"cmplid":"1821925","date_received":"2022-06-27","make":"ZERO","model":"FX","model_year":2015,"deaths":0,"injured":1,"fire":1,"crash":0,"component_desc":"ELECTRICAL SYSTEM","description":"Zero FX started smoking and burst into flames last month.  I have serious burns on my right thigh requiring multiple skin grafts.  I been complaining for months that the batteries were getting hot when charging and that this was the same thing that happened to a former colleague in Seattle.  Zero picked up the FX (some dealer or Zero employee) and refuses to return it demanding I take a $10000 settlement and sign a agreement to keep silent.  I hear this has happened to others.  It is not their vehicle and something is very wrong with this demand and their attempt to silence me.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1821925"},{"cmplid":"1626523","date_received":"2019-12-06","make":"ZERO","model":"SR","model_year":2014,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"I COULD HAVE DIED. FOR 7 MONTHS MY 2014 ZERO SR HAS BEEN WAITING ON ZERO SERVICE. I WAS ORIGINALLY TOLD A NEW BATTERY WAS NEEDED. MOTORCYCLE WOULD NOT ACCELERATE PAST 50-55MPH AND RANGE HAD FALLEN FROM 70-90 MILES TO LESS THEN 20 MILES. ZERO MADE EXCUSES FOR MONTHS WHY THEY COULDN'T PROPERLY SERVICE. I SPOKE WITH AN AARON SEVERAL TIMES, ALSO ZACK. ZERO THEN REPLACED THE CONTROLLER CLAIMING IT WAS DEFECTIVE AND THERE WERE NO PROBLEMS WITH THE BATTERY. I FINALLY RECEIVED THE SR BACK AND IN HEAVY TRAFFIC, THE MOTORCYCLE DROPPED FROM A FULL CHARGE TO 18% IN ONLY 16 MILES AND THEN COMPLETELY SHUT OFF WITHOUT ANY WARNING WHILE GOING ABOUT 40 MPH. IT WOULD NOT GO FASTER THEN 40MPH. I MANAGED TO MOVE BETWEEN 2 CARS TO THE SHOULDER, BUT I SMASHED MY LEG ON THE RAILING IN THE PROCESS. SR TURNED BACK ON A FEW SECONDS LATER AND I MADE IT A MILE TO THE EXIT BEFORE IT TURNED OFF AGAIN AS I WAS CROSSING THE ROAD.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1626523"},{"cmplid":"1626524","date_received":"2019-12-06","make":"ZERO","model":"SR","model_year":2014,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ENGINE","description":"I COULD HAVE DIED. FOR 7 MONTHS MY 2014 ZERO SR HAS BEEN WAITING ON ZERO SERVICE. I WAS ORIGINALLY TOLD A NEW BATTERY WAS NEEDED. MOTORCYCLE WOULD NOT ACCELERATE PAST 50-55MPH AND RANGE HAD FALLEN FROM 70-90 MILES TO LESS THEN 20 MILES. ZERO MADE EXCUSES FOR MONTHS WHY THEY COULDN'T PROPERLY SERVICE. I SPOKE WITH AN AARON SEVERAL TIMES, ALSO ZACK. ZERO THEN REPLACED THE CONTROLLER CLAIMING IT WAS DEFECTIVE AND THERE WERE NO PROBLEMS WITH THE BATTERY. I FINALLY RECEIVED THE SR BACK AND IN HEAVY TRAFFIC, THE MOTORCYCLE DROPPED FROM A FULL CHARGE TO 18% IN ONLY 16 MILES AND THEN COMPLETELY SHUT OFF WITHOUT ANY WARNING WHILE GOING ABOUT 40 MPH. IT WOULD NOT GO FASTER THEN 40MPH. I MANAGED TO MOVE BETWEEN 2 CARS TO THE SHOULDER, BUT I SMASHED MY LEG ON THE RAILING IN THE PROCESS. SR TURNED BACK ON A FEW SECONDS LATER AND I MADE IT A MILE TO THE EXIT BEFORE IT TURNED OFF AGAIN AS I WAS CROSSING THE ROAD.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1626524"},{"cmplid":"1626525","date_received":"2019-12-06","make":"ZERO","model":"SR","model_year":2014,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"EXTERIOR LIGHTING","description":"I COULD HAVE DIED. FOR 7 MONTHS MY 2014 ZERO SR HAS BEEN WAITING ON ZERO SERVICE. I WAS ORIGINALLY TOLD A NEW BATTERY WAS NEEDED. MOTORCYCLE WOULD NOT ACCELERATE PAST 50-55MPH AND RANGE HAD FALLEN FROM 70-90 MILES TO LESS THEN 20 MILES. ZERO MADE EXCUSES FOR MONTHS WHY THEY COULDN'T PROPERLY SERVICE. I SPOKE WITH AN AARON SEVERAL TIMES, ALSO ZACK. ZERO THEN REPLACED THE CONTROLLER CLAIMING IT WAS DEFECTIVE AND THERE WERE NO PROBLEMS WITH THE BATTERY. I FINALLY RECEIVED THE SR BACK AND IN HEAVY TRAFFIC, THE MOTORCYCLE DROPPED FROM A FULL CHARGE TO 18% IN ONLY 16 MILES AND THEN COMPLETELY SHUT OFF WITHOUT ANY WARNING WHILE GOING ABOUT 40 MPH. IT WOULD NOT GO FASTER THEN 40MPH. I MANAGED TO MOVE BETWEEN 2 CARS TO THE SHOULDER, BUT I SMASHED MY LEG ON THE RAILING IN THE PROCESS. SR TURNED BACK ON A FEW SECONDS LATER AND I MADE IT A MILE TO THE EXIT BEFORE IT TURNED OFF AGAIN AS I WAS CROSSING THE ROAD.","canonical_url":"https://api.morvs.ai/vehicle-complaint/1626525"},{"cmplid":"1395806","date_received":"2017-07-29","make":"ZERO","model":"SR","model_year":2015,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"ELECTRICAL SYSTEM","description":"I AM A NEW OWNER OF THIS MOTORCYCLE AND IT FALLS OUT THE LIGHT AND AS I NOTICED UNCONTROLLED THE SIGNAL LIGHT, BRAKE BOOSTER, ABS .. . IT IS VERY DANGEROUS TO DRIVE WITH THIS BIKE AND YOU COULD GET A PENALTY IN OUR COUNTRY . THE MOTORCYCLE WAS ONLY USED FOR SHORT DISTANCES. I HAVE THE OPINION THAT NOT EVERY CUSTOMER CAN BE AN EXPERT AND CONSTANTLY CHECK THE NEWLY PURCHASED (6000KM TOTAL MILEAGE) MOTORCYCLE FOR MANUFACTURER ERROR OR EVEN WORSE MAYBE AN ACCIDENT. THE MANUFACTURER REFUSES ANY WARRANTY PROCESSING BY THE REASONS THAT IT HAS NOT BEEN BUILT DURING THIS PERIOD EVEN THOUGH THE SAME FAULT HAS OCCURRED. APPARENTLY THERE IS THE PROBLEM WITH SEVERAL DC / DC CONTROLLERS AND THE INTERNET IS FULL OF VERY DISCUSSE ABOUT THAT. UNFORTUNATELY, I CAN NO LONGER CHECK THAT 2014 (FROM THIS YEAR IS THE REGULATOR) MODELS HAVE THE SAME PROBLEM SINCE THE INFORMATION ABOUT ZERO MOTORCYCLES DISAPPEARED AT YOUR HOMPAGE. I THINK IT IS DEFINITELY NOT THE  PROBLEM OF THE CUSTOMER TO PAY THE PRODUCT ERRORS. I  HAVE STILL ONE TIME THE ACCUMULATOR HAD ALREADY A CAPACITY FAILURE AND A POWER DROP OF THE ENGINE TO ZERO DURING ONE RIDE !!","canonical_url":"https://api.morvs.ai/vehicle-complaint/1395806"},{"cmplid":"1395807","date_received":"2017-07-29","make":"ZERO","model":"SR","model_year":2015,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"UNKNOWN OR OTHER","description":"I AM A NEW OWNER OF THIS MOTORCYCLE AND IT FALLS OUT THE LIGHT AND AS I NOTICED UNCONTROLLED THE SIGNAL LIGHT, BRAKE BOOSTER, ABS .. . IT IS VERY DANGEROUS TO DRIVE WITH THIS BIKE AND YOU COULD GET A PENALTY IN OUR COUNTRY . THE MOTORCYCLE WAS ONLY USED FOR SHORT DISTANCES. I HAVE THE OPINION THAT NOT EVERY CUSTOMER CAN BE AN EXPERT AND CONSTANTLY CHECK THE NEWLY PURCHASED (6000KM TOTAL MILEAGE) MOTORCYCLE FOR MANUFACTURER ERROR OR EVEN WORSE MAYBE AN ACCIDENT. THE MANUFACTURER REFUSES ANY WARRANTY PROCESSING BY THE REASONS THAT IT HAS NOT BEEN BUILT DURING THIS PERIOD EVEN THOUGH THE SAME FAULT HAS OCCURRED. APPARENTLY THERE IS THE PROBLEM WITH SEVERAL DC / DC CONTROLLERS AND THE INTERNET IS FULL OF VERY DISCUSSE ABOUT THAT. UNFORTUNATELY, I CAN NO LONGER CHECK THAT 2014 (FROM THIS YEAR IS THE REGULATOR) MODELS HAVE THE SAME PROBLEM SINCE THE INFORMATION ABOUT ZERO MOTORCYCLES DISAPPEARED AT YOUR HOMPAGE. I THINK IT IS DEFINITELY NOT THE  PROBLEM OF THE CUSTOMER TO PAY THE PRODUCT ERRORS. I  HAVE STILL ONE TIME THE ACCUMULATOR HAD ALREADY A CAPACITY FAILURE AND A POWER DROP OF THE ENGINE TO ZERO DURING ONE RIDE !!","canonical_url":"https://api.morvs.ai/vehicle-complaint/1395807"},{"cmplid":"1395808","date_received":"2017-07-29","make":"ZERO","model":"SR","model_year":2015,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"EXTERIOR LIGHTING","description":"I AM A NEW OWNER OF THIS MOTORCYCLE AND IT FALLS OUT THE LIGHT AND AS I NOTICED UNCONTROLLED THE SIGNAL LIGHT, BRAKE BOOSTER, ABS .. . IT IS VERY DANGEROUS TO DRIVE WITH THIS BIKE AND YOU COULD GET A PENALTY IN OUR COUNTRY . THE MOTORCYCLE WAS ONLY USED FOR SHORT DISTANCES. I HAVE THE OPINION THAT NOT EVERY CUSTOMER CAN BE AN EXPERT AND CONSTANTLY CHECK THE NEWLY PURCHASED (6000KM TOTAL MILEAGE) MOTORCYCLE FOR MANUFACTURER ERROR OR EVEN WORSE MAYBE AN ACCIDENT. THE MANUFACTURER REFUSES ANY WARRANTY PROCESSING BY THE REASONS THAT IT HAS NOT BEEN BUILT DURING THIS PERIOD EVEN THOUGH THE SAME FAULT HAS OCCURRED. APPARENTLY THERE IS THE PROBLEM WITH SEVERAL DC / DC CONTROLLERS AND THE INTERNET IS FULL OF VERY DISCUSSE ABOUT THAT. UNFORTUNATELY, I CAN NO LONGER CHECK THAT 2014 (FROM THIS YEAR IS THE REGULATOR) MODELS HAVE THE SAME PROBLEM SINCE THE INFORMATION ABOUT ZERO MOTORCYCLES DISAPPEARED AT YOUR HOMPAGE. I THINK IT IS DEFINITELY NOT THE  PROBLEM OF THE CUSTOMER TO PAY THE PRODUCT ERRORS. I  HAVE STILL ONE TIME THE ACCUMULATOR HAD ALREADY A CAPACITY FAILURE AND A POWER DROP OF THE ENGINE TO ZERO DURING ONE RIDE !!","canonical_url":"https://api.morvs.ai/vehicle-complaint/1395808"},{"cmplid":"1114049","date_received":"2014-09-26","make":"ZERO","model":"S","model_year":2012,"deaths":0,"injured":1,"fire":0,"crash":1,"component_desc":"SERVICE BRAKES","description":"I WAS INVITED BY THE ZERO MOTORCYCLE FACTORY TO TEST RIDE THEIR ELECTRIC MOTORCYCLE AT A LOCAL DEALER. AFTER A MILE OR TWO, THE FIRST HARD BRAKING CAUSED A WHEEL LOCKUP WITH AN IMMEDIATE CRASH. I WAS SERIOUSLY INJURED AND SUBSEQUENTLY HAD TO BE HOSPITALIZED 3 TIMES FOR THOSE INJURIES AND FOR COMPLICATIONS AND SURGERY. I LATER DISCOVERED THAT BIKES OF THE SAME TYPE AS THE ONE I WAS RIDING, THE 2012 ZERO MODEL S, HAD BEEN THE SUBJECT OF TWO FACTORY RECALLS FOR FRONT BRAKE PROBLEMS, ONE OF WHICH COULD RESULT IN THE WHEEL LOCKING UP AND CAUSING A CRASH.  MY INJURIES INCLUDED BRAIN CONCUSSION, SUBDURAL HEMATOMA, SEVERE LACERATIONS OF BOTH HANDS, BROKEN RIB, DEEP PUNCTURE WOUND TO RIGHT KNEE, TENDON INJURIES TO LEFT THUMB AND RIGHT ELBOW, FACIAL LACERATIONS AND SUBSEQUENT DEVELOPMENT OF CELLULITIS IN RIGHT LEG WITH SEPSIS, AND THIGH ABSCESS REQUIRING SURGERY.  *TR","canonical_url":"https://api.morvs.ai/vehicle-complaint/1114049"},{"cmplid":"984154","date_received":"2013-06-05","make":"ZERO","model":"ZERO S","model_year":2012,"deaths":0,"injured":0,"fire":0,"crash":1,"component_desc":"WHEELS","description":"TL* THE CONTACT OWNS A 2012 ZERO ZERO S. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE FRONT WHEEL SUDDENLY SEIZED AND CAUSED THE VEHICLE TO FLIP OVER THEN CRASH. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED ABOUT THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 600.  *TR","canonical_url":"https://api.morvs.ai/vehicle-complaint/984154"}]}