The contact owns a 2004 BMW 330. The contact stated while driving at approximately 20 MPH, the front center of the vehicle crashed into the front center of another vehicle and the air bags did not deploy. No warning lights were illuminated. A police report was filed. The contact stated that her and her husband both sustained injuries and sought medical attention; the contact stated that a piece of her nose detached, there was a gash on her knee and that she broke her hips, ribs, and one of her arms. The contact also stated that her husband bruised his face, heart, broke his hips, sustained laceration to his lungs and liver and fractured his right foot; The other party also sustained several unknown injuries. The vehicle was towed to an unknown location. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.