The contact owns a 2015 Cadillac Escalade. The contact stated that while driving through a conveyor car wash with child occupants in the rear seats, the vehicle was placed in neutral (N). The vehicle was then shifted into drive (D) as instructed but accelerated independently. The contact added that the vehicle barely made a left turn exiting the car wash bay, nearly colliding with a wall and a car wash door. The contact depressed the brake pedal, but the vehicle failed to slow down. The contact shifted the vehicle into park (P), but the vehicle failed to stop. The contact added that after shifting the vehicle into neutral (N), a roaring noise emanated from the engine compartment as if the vehicle continued to accelerate. The contact depressed the power button, but the vehicle failed to shut off. The vehicle continued across the parking lot at a high rate of speed. The contact made a sharp right turn, nearly missing the car wash stalls, and then shifted the gear selector between park (P) and neutral (N) quickly multiple times. The vehicle accelerated in a circle, slowed down, came to an abrupt stop, and rocked violently before turning off. The contact then noticed a clicking noise behind the dashboard, and unknown warning lights, numbers, and messages appeared. The son-in-law of the contact arrived and restarted the vehicle. A police report was filed. The contact sustained a sore neck, and the child occupants became dizzy, but medical attention was not provided. The vehicle wa