# 2023 VOLKSWAGEN ID.4 — AIR BAGS
> NHTSA complaint `2228124` · 2026-07-22 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 3
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** ID.4
- **Year:** 2023
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** AIR BAGS
## Narrative
My primary safety complaint is that the automatic emergency-call function failed during an actual airbag-deployment collision even though the SOS indicator was green and appeared to show that the system was operational.  The vehicle is a 2023 Volkswagen ID.4, VIN [XXX]. On XXX, at approximately 8:04 a.m., while traveling southbound on Columbia Pike near Trader Joe’s, the vehicle was involved in a collision that deployed the airbags. The vehicle automatically initiated the emergency-call sequence but announced words to the effect of, “Your call cannot be completed.” The Montgomery County Police Department investigated the collision under Incident Number XXX.  Fortunately, a passerby witnessed the collision and assistance was available. Without that person, emergency assistance could have been delayed, increasing the risk of serious harm. An injured, disoriented, trapped, or unconscious occupant may not be able to locate a phone and call [XXX].  The vehicle had a prior history of recurring GPS, SOS, and connected-services failures. It was presented to authorized Volkswagen dealers four times while under warranty, and a Volkswagen TAC case was opened, but no root cause or permanent repair was documented. Shortly after Volkswagen was notified that a lemon-law filing would proceed, the GPS, green SOS indicator, and some connected functions appeared to return for about two days without any explanation of a repair, software update, reset, remote action, or configuration change. The 
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · MORVS · CC0 1.0*