On June 3, 2026, I brought my vehicle to O'Brien Nissan of Bloomington because I was experiencing significant problems with the continuously variable transmission (CVT). Specifically, the SERVICE NOW light came on, the vehicle would not shift into park, and I was concerned about a CVT malfunction. I explained these concerns to the service advisor Jason who is the current service manager and expected that the vehicle would be thoroughly inspected and any necessary repairs would be completed. The purpose of my visit was specifically to have the transmission issue addressed and repaired before it developed into a more serious safety concern. The dealership's response was as follows: • Complaint: The CVT malfunction SERVICE NOW light came on, and the car would not shift into park • Cause: TECH FOUND MULTIPLE STORED CODES. NO CURRENT CODES. TECH TESTED TRANSMISSION OPERATION AND FOUND NO ISSUE AT THIS TIME. • Correction: NO REPAIRS SUGGESTED FOR THIS VISIT According to the service manager Jason, the CVT was not serviced because it was approximately 3:30 p.m. when the customer returned the service request form through email and it was close to the end of the workday. When I got to the dealership to pick up and pay the total should have been $336.00 but it was $109.00 that’s when I requested to speak to the manager on duty. I expressed my concern about the CVT and the actions of the vehicle and how it would just take off when trying to park. I was assured that my vehicle was safe