# 2020 TOYOTA HIGHLANDER — ELECTRICAL SYSTEM
> NHTSA complaint `2234182` · 2026-08-10 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TOYOTA
- **Model:** HIGHLANDER
- **Year:** 2020
- **Manufacturer:** Toyota Motor Corporation
- **Component:** ELECTRICAL SYSTEM
## Narrative
I was told by oxmoor dealership I had to talk to toyota corporate before I could get my car touched and that I did not need to talk to a lawyer. I called.   Prior to the accident, the vehicle had been exhibiting multiple symptoms: an intermittent airbag warning light had illuminated briefly on the dashboard on a few occasions, and the vehicle had begun requiring noticeably longer physical distances to come to a complete stop at traffic signs and lights when not using cruise control.  The vehicle was experiencing regular phantom seatbelt warnings—dinging as if a passenger was unbuckled when the seat was completely empty. The phantom seatbelt warnings i didnt think we're a big deal were occurring across multiple seating rows simultaneously in front and back. Directly preceding the crash, while making a turn, the vehicle swerved slightly. When I applied the physical brake pedal, the vehicle did not decelerate normally; instead, it experienced a sudden, abrupt forward acceleration surge into the building. I still haven't gotten my vehicle back or any information on what has been done or when I am getting my car back. I was also charged for an extra day for my rental when I was told to return it on the 16th. I haven't had a rental since then. I keep contacting oxmoor toyota and they said they were waiting on toyota corporate. I haven't had my car for a month. I tried to email. It was returned. My mailbox on my phone has been full of drs and other calls non stop. I texted online on
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · MORVS · CC0 1.0*