← NHTSA complaints

2020 TOYOTA HIGHLANDER — UNKNOWN OR OTHER

crash1 injured · 2234183 · 2026-08-10

Vehicle

Make
TOYOTA
Model
HIGHLANDER
Year
2020
Manufacturer
Toyota Motor Corporation
Component
UNKNOWN OR OTHER

Severity

Deaths
0
Injured
1
Fire
No
Crash
Yes
Police report
No
Medical attention
Yes
Vehicle towed
Yes

Narrative

I was told by oxmoor dealership I had to talk to toyota corporate before I could get my car touched and that I did not need to talk to a lawyer. I called. Prior to the accident, the vehicle had been exhibiting multiple symptoms: an intermittent airbag warning light had illuminated briefly on the dashboard on a few occasions, and the vehicle had begun requiring noticeably longer physical distances to come to a complete stop at traffic signs and lights when not using cruise control. The vehicle was experiencing regular phantom seatbelt warnings—dinging as if a passenger was unbuckled when the seat was completely empty. The phantom seatbelt warnings i didnt think we're a big deal were occurring across multiple seating rows simultaneously in front and back. Directly preceding the crash, while making a turn, the vehicle swerved slightly. When I applied the physical brake pedal, the vehicle did not decelerate normally; instead, it experienced a sudden, abrupt forward acceleration surge into the building. I still haven't gotten my vehicle back or any information on what has been done or when I am getting my car back. I was also charged for an extra day for my rental when I was told to return it on the 16th. I haven't had a rental since then. I keep contacting oxmoor toyota and they said they were waiting on toyota corporate. I haven't had my car for a month. I tried to email. It was returned. My mailbox on my phone has been full of drs and other calls non stop. I texted online on

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11756049
Machine
JSON-LD · Markdown