The contact owned a 2017 Lincoln Navigator. The contact stated that while traveling at 40 MPH, the vehicle struck the front passenger side of another vehicle that made an illegal U-turn at a higher rate of speed. The vehicle spun out and came to a stop after crashing into a bus occupied by children. No air bags deployed, and the contact believed the air bags should have deployed. The vehicle was towed to a tow yard. A police report was filed. The vehicle was destroyed. Two individuals were injured. The contact was driving and sustained injuries to the head, neck, shoulders, knees, legs, chest, right elbow, right arm, and internal bruising from the seat belt. The other person sustained unknown injuries. Medical attention was required for the injuries sustained. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was 140,000.