The contact owns a 2016 Chevrolet Malibu. The contact stated that while driving approximately 15 MPH and taking her children to school, there was an abnormally loud banging sound coming from the vehicle. The contact stated that several air bags deployed. The steering wheel air bag struck the contact, and she was knocked unconscious. The vehicle drove across the street and crashed into a divider. The vehicle was towed to the residence. The contact sustained minor bruises on the nose. Medical attention was provided by the emergency personnel on the ambulance. The manufacturer was contacted over the phone after the issue. A product allegation was filed, and the contact was informed there would be a response within four business days. The failure mileage was approximately 194,000.