The contact owns a 2025 Audi Q4 Sportback E-tron. The contact stated that while the vehicle was inside the car wash, the contact shifted the transmission from neutral(N) to drive(D), but the vehicle experienced unintended acceleration. The contact lost control of the vehicle and crashed into the car wash wall, damaging the front driver's side of the vehicle. Police arrived at the scene, but no police report was filed because the crash had occurred on private property. The vehicle was towed to a tow yard. The dealer was notified of the failure. The failure mileage was approximately 14,000.