The contact owns a 2020 Audi Q7. The contact stated that while driving 15 MPH, the vehicle unexpectedly lost motive power and the brakes engaged without warning, causing the vehicle to rear-end another vehicle in front. The vehicle was towed to a local tow yard. The contact sustained injuries to the lower back, neck, and head. Medical attention was provided. The contact received continued treatment for whiplash, migraine headaches, and chiropractic treatments. A Police report was filed, but the information was unavailable. The failure mileage was approximately 73,000.