The contact owns a 2026 Toyota Grand Highlander. The contact stated that while driving 65 MPH, the vehicle was involved in a head-on collision with a commercial lawnmower that fell from a truck. The driver's seat air bag deployed in a downward position, and the other air bags failed to deploy. The driver and the front passenger sustained cuts on their necks from their seat belts and received medical treatment. The driver also received trigger point injections for pain management. The vehicle was towed to Car Craft, where it was repaired. The vehicle was inspected by the insurance company. A police report was filed. The manufacturer was contacted by phone and a case was opened, and the manufacturer requested an additional 30 days to release Event Data Recorder (EDR) information. The failure mileage was approximately 10,000.