The contact owns a 2021 BMW X1. The contact stated that while his daughter was driving 10 MPH, she was involved in a head-on crash with another vehicle and the air bags failed to deploy. The vehicle was towed to a tow lot. The driver was transported to the hospital for level two severe trauma to the neck, head, and chest with pain. The contact stated that there was a possibility that the failure was caused by the dealer. There was an air bag system sensor malfunction at the time of the purchase. The dealer was called and provided the documentation for previous work performed, but there was none about the air bag. The contact believed that the vehicle was deemed a total loss. The approximate failure mileage was 59,000.