am filing this complaint regarding a serious safety incident involving my leased 2025 INFINITI QX60 and INFINITI’s response to the incident. While the vehicle was parked, the second-row seat was being manually operated when a child’s foot became trapped within the seat mechanism. The child’s foot could not be released despite repeated attempts. The child remained trapped for approximately one hour, and 911 was called for assistance. Emergency responders ultimately had to remove/dismantle the second-row seat in order to free the child. The child required medical evaluation and treatment following the incident, resulting in medical expenses. The emergency rescue also left the vehicle’s seat damaged and in need of repair. The incident was reported to INFINITI because of our concern that a child was able to become trapped in the seat mechanism during its operation. INFINITI subsequently arranged for the vehicle to be inspected. Following its investigation, INFINITI informed us that it did not believe the vehicle or seat had malfunctioned and, based on that conclusion, declined to provide any financial assistance. Our concern, however, is not limited to whether INFINITI considers the seat to have mechanically “malfunctioned.” If the seat operated as INFINITI says it was designed to operate, we believe that raises an important safety question as to how a child’s foot could become trapped so severely that emergency responders had to remove the seat to free the child. We were n