The contact owns a 2018 Dodge Grand Caravan. The contact stated that the driver’s side headrest had deployed unexpectedly while opening and closing the door. This deployment caused a plastic part on the driver’s side door to fracture, causing the window to lower and become inoperable. The window was later replaced by an independent mechanic. The contact stated that while sitting in the front passenger’s seat with the engine off, the passenger’s side headrest deployed. The contact's head was struck during the deployment, causing whiplash. The failure mileage was 56,472.