# 2020 TOYOTA HIGHLANDER — SERVICE BRAKES
> NHTSA complaint `2253348` · 2026-10-04 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TOYOTA
- **Model:** HIGHLANDER
- **Year:** 2020
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES
- **Speed:** 25 mph
## Narrative
We were behind a vehicle that had come to a rolling stop because the vehicle in front of him had hit the person in front of him , we were going about 25 miles per hour and about 2 car lengths from him . I applied the brakes but the vehicle failed to stop . It was as if I did not press the brakes at all. We rearended the person in front of us . The person behind us hit us as well . It was like we were on ice but we were not .
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · MORVS · CC0 1.0*