The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at approximately 65 MPH, the vehicle hydroplaned, causing the driver to lose steering control, and the vehicle struck a concrete median wall. The frontal structure suffered severe damage, destroying the vehicle; however, the air bags failed to deploy. The driver was transported to the hospital via emergency medical services with back and neck injuries, including a fractured cervical spine. A police report was taken at the scene, and the vehicle was towed. The cause of the air bag non-deployment failure was not determined. Both the dealer and manufacturer were notified of the incident. The contact also stated that the air bags failed to deploy during a prior crash into a tree stump. The failure mileage was 18,000.