The contact owned a 2012 Toyota Prius C. The contact stated that while attempting to park, the vehicle rapidly accelerated upon tapping the brake pedal and crashed into a brick storefront without warning. The air bags failed to deploy upon impact. A bystander inside the store assisted the contact in exiting the vehicle. Law enforcement responded to the scene and administered a breathalyzer test, which returned negative for alcohol. A police report was filed, noting minor scratch damage to the storefront's concrete. The contact did not seek immediate medical attention; however, she sustained soreness in her upper arms and upper legs, as well as driving-related anxiety in a rental vehicle. The vehicle was towed to an independent mechanic, where it was inspected and deemed a total loss by an insurance adjuster. The contact stated that two days prior to the crash, the vehicle had surged forward without warning when the brake pedal. The dealer was notified of the failure but provided no assistance. The failure mileage was approximately 165,000.