The contact owns a 2026 Audi A6. The contact stated that while driving in stop-and-go traffic, a second vehicle reversed and struck the front end of the contact's vehicle. During the crash, the driver's side front air bag failed to deploy. The contact sustained a neck injury that required medical treatment. A police report was taken at the scene. Following the crash, several safety-related failures occurred while operating the vehicle, including an illuminated air bag warning light, an "SOS system not available" warning message, a malfunctioning seat belt restraint that failed to properly secure the driver, and a trunk lid that failed to latch properly. The vehicle was taken to the dealer, who was unable to determine the cause of the failures. The manufacturer was notified of the failures. The failure mileage was 21,002.