# 2024 FORD EXPEDITION — UNKNOWN OR OTHER
> NHTSA complaint `2257712` · 2026-10-16 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPEDITION
- **Year:** 2024
- **Manufacturer:** Ford Motor Company
- **Component:** UNKNOWN OR OTHER
## Narrative
On [XXX] I was grabbing my wallet from the center console of the vehicle and the peeling chrome piece tore my left ring finger open. It was a flap tear that required an urgent care visit to fix/stop the bleeding. They applied derma bond and other bandaging to help stop bleeding and heal the wound - I also had to go back into urgent care on [XXX] to re-treat the wound after the initial bandaging fell off. My local dealer (Greiner) inspected the vehicle on [XXX] and provided a repair order to prove that the chrome trim piece was indeed peeling and sharp and subject to the recall. I contacted ford's customer service today, [XXX], to request reimbursement of medical expenses, some kind of interim fix for the dangerous trim piece, and a potential extension of goodwill via providing a free extended warranty. They provided none of the above and told me I would have to wait until some kind of fix was issued for the peeling trim piece before Ford can reimburse any of my medical expenses or do anything else for me. She said this wouldn't be until likely some time first quarter of next year and advised that I hold off on submitting anything to them until then as there's nothing they can do until a remedy is issued. I told her I'm not asking for a recall fix - I'm asking for reimbursement for medical expenses and some kind of interim fix or a loaner vehicle if possible - all under their injury claims processing rather than recall processing. She offered none of the above. After pushing -
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · MORVS · CC0 1.0*