The contact owned a 2025 Honda HR-V. While the contact's wife was driving 35 MPH, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel independently steered in the unintended direction, and the vehicle drove off the road and into a drainage ditch. The vehicle crashed into a concrete sewer pipe and flipped over before coming to a stop. The vehicle was towed to a local tow yard. The contact was transferred to a local medical center. The contact's wife sustained a fractured sternum and four fractured vertebrae. The vehicle was deemed a total loss. The failure mileage was approximately 18,900.