# 2011 BMW 328I — ELECTRICAL SYSTEM
> NHTSA complaint `2260718` · 2026-10-26 · BMW of North America, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** BMW
- **Model:** 328I
- **Year:** 2011
- **Manufacturer:** BMW of North America, LLC
- **Component:** ELECTRICAL SYSTEM
- **Speed:** 45 mph
## Narrative
VIN [XXX] 2011 BMW 328i 4dr. Disabled widow, and on [XXX] while driving with my 3 minor children in vehicle, vehicle attempted to stall/loss of complete electrical power, smoke from trunk/rear seat. After stopping, got the trunk opened and discovered that the Battery Safety Terminal (BST) box and Battery Distribution Box in my trunk was on fire. After researching, it came to my attention that this incident matches NHTSA Recall 13V-044 (positive battery cable to fuse box stall/loss) and 2012 battery cable fire recall (1.3M BMW 5/6/3 series - BMW stated "can result in electrical malfunction, failure to start and, in some cases, to charring or fire") re-expanded 2019. Obviously, I contacted BMW, and to say I was surprised at the complete lack of support, respect and help with this incredibly important and serious matter, would be an understatement. BMW NA rep 'Eddie' closed my case on Oct 21 (after telling me 2 days, yet waiting over a week, mind you) citing salvage/total loss, absolutely refused inspection and then with attitude, REFUSES to give me a supervisors info, told me he’s not allowed to give me any info in order to speak to anyone higher up, that he can pass along my info and if they WANT to, then THEY can contact ME. TN Certificate of Title [XXX] issued 07-31-2026 shows CLEAN title Remarks: Actual Mileage only, no brand. IF the title is/was salvaged, it was absolutely not disclosed by private seller at sale [XXX], nor stated on my title. Retaining burnt BST box and ba
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · MORVS · CC0 1.0*