The contact owns a 2027 Kia Telluride. The contact stated that while driving approximately 7 MPH from a stop sign another vehicle driving approximately 35 MPH crashed into the passenger’s side of the vehicle. The air bags failed to deploy. The air bags in the other vehicle deployed as needed. The contact’s wife who was seated on the passenger’s side of the vehicle had a concussion and injuries to the arm and chest. Medical attention was needed. The contact's son who was seated in the rear of the vehicle was emotionally traumatized by the crash. The vehicle was towed to the dealer; however, the dealer was unable to repair the vehicle. The vehicle was then towed to an auto body shop and was being processed to possibly be deemed totaled. A Police report was filed. The manufacturer was informed of the issue, and a claim was opened. The failure mileage was approximately 10,200.