# 2002 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `510383` · 2004-12-07 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** No
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 28,750
- **Speed:** 20 mph
## Narrative
MY WIFE AND I OWN A 2002 JETTA GLS 1.8T WITH HEATED SEATS.  WHILE DRIVING I FELT MY LEG GETTING EXTREMELY HOT AND I SMELLED SOMETHING BURNING.  I PULLED OVER AND FOUND A HOLE IN MY PANTS AND A HOLE IN MY DRIVER'S SEAT.  THE SEAT WAS STILL SMOKING WHEN I PULLED OVER.  MY WIFE TURNED OFF THE HEATED SEATS AND THE SEAT STOPPED SMOKING.  I CONTACTED TWO VOLKSWAGEN DEALERSHIPS AND THEY STATED THEY WERE AWARE OF SOMETHING LIKE THIS HAPPENING TOVOLKSWAGENS BEFORE. THIS RESULTED IN DAMAGE TO THE CAR, MY PANTS, A MINOR BURN TO MY LEG, AND CAUSED ME TO QUESTION THE SAFETY OF THIS VEHICLE.*AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · MORVS · CC0 1.0*