# Customer Escalations Engineer
> **LCA (H-1B / H-1B1 / E-3)** labor certification — `I-200-25314-393129` · Certified · decided 2025-11-18
## Employer
- **Name:** Cisco Systems, Inc.
- **Location:** San Jose, CA, UNITED STATES OF AMERICA
- **FEIN:** 77-0059951
- **NAICS:** 334111
## Job
- **Title:** Customer Escalations Engineer
- **SOC:** 15-1244.00 — Network and Computer Systems Administrators
- **Workers requested:** 25
- **Worksite:** San Francisco, CA
- **Employment period:** 2026-05-10 → 2029-05-09
## Wage
- **Offered:** $127,800–$177,000 per year
- **Prevailing wage:** $109,970 per Year
- **Wage level:** Level II
## Representation
- **Attorney:** Da'Niel Rowan
- **Firm:** Fragomen, Del Rey, Bernsen & Loewy, LLP
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*Source: [DOL OFLC](https://www.dol.gov/agencies/eta/foreign-labor/performance) · MORVS · CC0 1.0*