The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while his wife was driving at approximately 35 MPH, the vehicle felt like it went into neutral. All the instrument lights illuminated. The brakes were depressed but failed to respond. The driver lost control of the vehicle and clipped an unknown vehicle. and crashed into a concrete barrier. The driver sustained knee, back, and stomach injuries, and medical attention was provided at the emergency room. The airbags deployed. A police report was filed. There was no reported fire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The vehicle was deemed a total loss. The failure mileage was unknown.