The contact owns a 2020 Ford Escape. The contact’s husband stated that while driving 25 MPH, another vehicle unexpectedly cut in front of the vehicle, resulting in a collision. No warning lights were illuminated prior to the crash. The contact stated that upon impact, the driver-side air bags failed to deploy; however, the air bag warning light illuminated after the collision occurred. A police report was filed, but the report number was unavailable. The contact’s husband did not receive immediate medical attention at the scene. The contact’s husband later sought treatment at an emergency room. The contact's husband suffered an chest and knee injuries. The vehicle was towed to a tow yard. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000.