The contact owned a 2015 Ford F-150. While driving approximately 10 MPH inside a shopping center parking lot, the contact initiated a turn. Suddenly and without warning, the vehicle experienced a sensation of "gliding" and the contact was unable to maintain control. The vehicle then accelerated unexpectedly, which resulted in a total loss of steering and vehicle control. This sudden loss of control caused the vehicle to crash into a music academy building. The contact referenced NHTSA Campaigns Number: 26V237000 (Power Train) to be the cause of the incident. The front bumper and windshield of the vehicle were heavily damaged. The property damage include a building for a music academy. The contact stated the vehicle stopped immediately upon impact. The Air Bags were not deployed. The vehicle was towed to a insurance lot. The contact did report of any illuminated waring lights prior to the collision. A police report was filed. The contact was the only occupant in the vehicle. The contact was the only party involved in the collision. The contact stated she injured her shoulders, neck, left knee, and back. The contact sustained injuries to her shoulders, neck, left knee, and back and received medical treatment at a hospital and was placed on medication. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 160,000.