The contact owned a 2012 Lexus ES 350. The contact stated that while driving 40 MPH, the vehicle was rear-ended by another vehicle, causing the vehicle to rear-end the vehicle in front, resulting in a three-vehicle crash. The impact caused the hood to unlatch, and the hood flew up. The air bags did not deploy. The contact's grandson was a passenger in a rear-facing car seat, and the contact was unable to determine whether the child had sustained any injuries. The contact suffered a sore neck and body, and medical attention was received. A Police report was filed. The vehicle was towed to a body shop and declared a total loss by the insurance company. The manufacturer was made aware of the failure and requested that the vehicle be retrieved to access the Event Data Recorder (EDR). The failure mileage was approximately 82,000.