On XXX around 6:30pm: Car would not go into reverse. Upon pressing the gas a 2nd time, a loud pop was heard from the back of the car. The car was then able to drive forward, however, when pressing on the brakes, the rear end of the car would wobble, and the brakes were rubbing and making a loud noise. I contacted Rich Ford, explained that my car is brand new (2 months), with less than 4,000 miles, and this should not happen. I was told that “someone would call me the following morning around 7am”. I drove to work the next morning, XXX, avoiding the use of the brakes as much as possible. I called Rich Ford again, at around 07:45, and spoke to “Toby”. Explained to him what had happened, and asked that they pick up the vehicle to see what’s wrong. I was told that they couldn’t look at it until Monday XXX. I told Toby that I did not feel comfortable or safe driving my car anywhere, and asked that they pick up the car and provide a loaner. Toby then told me I could drop the car off on Friday, XXXat 08:00. Around 3:48pm, Wednesday, I called Rich Ford again and asked them to pick it up because I didn’t feel safe to drive it. They said “No, just drop it off on Friday”. At around 5:35pm, I got to my car, which was parked on the side street of [XXX]. I pressed the brakes, pressed the start engine button, and then went to step out of the car to talk to a co-worker. The car was in “park”. Once I stepped out with my left leg, the car began rolling forward, knocked me face do