Beginning XXX, the vehicle's restraints control module repeatedly warned of a fault with the passenger seatbelt retractor pretensioner circuit, via in-vehicle warning light and Ford app alert. This warning recurred on XXX, and again on XXX, each instructing the owner to contact an authorized dealer as soon as possible. On XXX, the vehicle was brought to Clement Ford in [XXX] for diagnosis. Service technician [XXX] confirmed via text message that the diagnostic codes were secondary codes tied to the open recall for the seatbelt pretensioners, and stated that "the pretensioners have been placed on hold for that recall." The technician advised the owner to wait until the recall remedy was released, have the recall repair completed, and verify the concern was resolved at that time. On XXX, the owner again contacted [XXX], this time in connection with a required state safety inspection for license plate renewal. The vehicle passed the safety inspection. In the same exchange, the owner again asked about the open recall, and [XXX] confirmed in writing: "The seatbelt recall is on hold and can not be done at this moment... nothing can be performed at this time. We are just waiting on Ford to get things going." No interim repair, part replacement, or other remedy was offered or performed on either occasion. On XXX, at approximately 1:40 PM, at 79,000 miles, while driving with the engine on and under normal conditions — no collision or impact event — the front passenger seatbelt retract