The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at various speeds, the vehicle experienced a loss of power steering assist, causing a more difficult steering effort. The vehicle was restarted to correct the failure. The vehicle was taken to the dealer, who replaced the CAN bus connector, but the failure persisted. While driving 70 MPH, the steering wheel seized and the vehicle almost crashed into a guardrail. The contact sustained body soreness. The contact later received notification of NHTSA Campaign Number: 26V363000 (Steering). The vehicle was towed to the second dealer, Nielsen Dodge Chrysler Jeep Ram of East Hanover (175 NJ-10, East Hanover, NJ 07936), who informed the contact that the electric hydraulic power steering pump needed to be replaced; however, the dealer refused to perform the recall repair and stated that the failure was not related to the recall. The manufacturer was made aware of the failure by phone. The failure mileage was approximately 60,000.