Rental Vehicle Door Malfunction (Claim # [Insert Complaint/Claim Number]) Date: XXX To: Damage Recovery Unit / Customer Relations Enterprise Rent-A-Car Dear Sir/Madam, I am writing to formally report a serious safety defect and personal injury resulting from a rental vehicle provided by your [XXX] location, and to register a formal protest against returning this vehicle to service without a certified mechanical inspection. Rental & Vehicle Details •Rental Location: [XXX] •Pickup Date/Time: XXX at 11:15 AM •Vehicle: 2025 Volkswagen Jetta (Black) •License Plate: [XXX] •VIN: [XXX] •Vehicle Unit #: XXX •Starting Mileage / Fuel: 18,635 / 8.2 gal •Damage Recovery Unit Complaint #: [Insert Complaint Number Here] Incident Summary & Pre-Existing Vehicle History At the time of rental, an Enterprise representative mentioned that the vehicle had just been returned from a body shop. When I inquired about the reason, the representative stated that the previous renter had left it there. A second representative mentioned while dropping me when went to return car with help of a friend after release from ER, that doors on these models can feel heavy and that lightweight hinges can cause issues. While I was opening the driver’s side door after parking and getting out, it forcefully and unexpectedly slammed shut forcefully, crushing and severely injuring my right (dominant) hand and wrist. Comparative checks on similar vehicles confirm that standard driver-side doors do not operate or slam vio