The contact owns a 2020 Ford Explorer. The contact stated that while driving, the vehicle was shaking excessively, with severe vibrations throughout the cabin of the vehicle. The failure was coming from the engine compartment. The contact stated that while approaching a stop sign or a red light and depressing the brake pedal, the RPM was rising and the vehicle failed to stop as intended, causing the vehicle to crash into a pole in a parking lot, causing a dent to the front grille and scratches in the paint. The manufacturer was notified of the failure. The vehicle was taken to an authorized dealer, but the technicians were unable to duplicate the failure. The failure mileage was 102,000.