The contact owns a 2023 Ford Maverick. The contact stated that while driving at 30 MPH, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel independently turned to the right. The brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that several unknown warning lights were illuminated, and the vehicle was uncontrollable. The vehicle crashed into four other vehicles before coming to a stop. The vehicle was towed to a local tow yard. A Police report was filed, but the information was unavailable. The contact received medical treatment. The contact had pain and bruises in the left and right shoulders and hands, and pain in the neck and right knee. The dealer was contacted by phone and made aware of the failure. The vehicle was later towed to the dealer. The failure mileage was approximately 100,000.