The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle was struck on the front driver's side in a four-vehicle crash. The front driver’s side air bag failed to deploy. The contact believed that the air bag should have deployed due to the location of the impact. The vehicle was deemed a total loss by the insurance. The contact stated that a Police report was filed but not provided. The vehicle was towed to an impound lot. The contact stated that medical attention was received for a knee injury. An MRI was taken and detected a dislocated knee injury that required therapy.